Privacy Policy

At Hellcat, we value your privacy and are committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our Flatbed Trucking Solutions across Canada & USA.

Information We Collect

We may collect personal information directly from you or through your use of our services. The types of information we collect include:

Contact Information: Name, email address, phone number, and mailing address.
Business Information: Company name, industry type, and business address.
Service Details: Information related to your trucking and shipping requirements, such as load details, pickup, and delivery locations.
Payment Information: Billing address, credit card details, and payment history (processed securely).
Usage Data: Information about your interactions with our website, including IP address, browser type, and access times.

How We Use Your Information

We collect and use your personal information for the following purposes:

Service Delivery: To provide flatbed trucking services, including transportation planning, scheduling, and communication.
Customer Support: To respond to inquiries, provide updates, and address complaints or concerns.
Billing and Payments: To process payments securely and maintain accurate records of transactions.
Improvement of Services: To analyze customer feedback and usage data for improving our offerings and operations.
Compliance with Legal Obligations: To meet regulatory requirements and respond to lawful requests.

Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

With Service Providers: Trusted third-party providers who assist with our operations, such as payment processors, IT support, or logistics partners.
For Legal Compliance: When required by law or to protect our rights, comply with legal proceedings, or prevent fraud.
With Your Consent: When you explicitly agree to share your information with other parties for specified purposes.

Data Retention

Hellcat retains personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once information is no longer needed, we securely delete or anonymize it.

Your Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Withdrawal of Consent: Withdraw your consent for certain data processing activities.
Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

Protecting Your Information

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, use, or disclosure. These measures include secure servers, encryption, and access controls.

Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies help us understand user preferences and improve website functionality. You can disable cookies through your browser settings, but doing so may affect your ability to access certain features.

Third-Party Websites

Our website may contain links to third-party websites. Hellcat is not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Hellcat
Email: info@hellcattransport.ca
Phone: 905-790-5004 Fax: 905-790-5007
Address: 50 Summer Mist Crt Brampton, On, L6R2Z1 Canada

Your trust is important to us, and we are committed to maintaining the highest standards of privacy protection.